KareTribe Support Partners provide non-medical companionship and practical assistance. They do not diagnose, prescribe, interpret prescriptions, or perform clinical procedures. Selected doctor and nursing services are offered separately through appropriately qualified healthcare professionals, subject to availability, the patient’s condition, and clinical suitability. Where expressly agreed, practical coordination during bereavement may be arranged through suitable partners with family authorisation; KareTribe does not provide religious, legal, or funeral-director expertise.
Listening Companion Boundaries
Listening Companion is a non-clinical companionship service for respectful conversation. It is not therapy, counselling, psychological treatment, crisis support, diagnosis, life coaching, medical care, or a dating or romantic-companionship service. Anyone facing an immediate safety or mental-health crisis should contact the appropriate emergency or crisis service.
Digital Assistance and User Responsibility
Digital Assistance & Form Support is guidance provided while the customer remains present and in control. Customers are responsible for supplying accurate information, reviewing form fields, making declarations, completing authentication, and making final submissions where legally or operationally required. KareTribe will not impersonate a customer, submit false information, or support unlawful activity.
Credentials, Government Services and Fees
Customers must personally control passwords, OTPs, PINs, DigiLocker or Aadhaar authentication, banking credentials, and other authentication secrets. KareTribe will not request, retain, or share these details. KareTribe is not affiliated with or authorised by any government department, does not guarantee application or claim approval, and is not a PF agent or claim-processing service. Official portal or service charges are separate and payable by the customer.
Subscription Plans
Subscription plans are designed for one primary beneficiary. Unused support hours do not carry forward to the next month, and plan availability depends on location, timing, support need, and team availability.
Actual Expenses
Travel, parking, tolls, tickets, medicines, food, and third-party expenses are charged at actuals unless separately confirmed in writing.
Request Handling
Every request is reviewed for location, timing, need, instructions, comfort level, and availability before a support professional is assigned.
User Responsibilities
Users should share accurate information, clear instructions, and emergency contact details where relevant.
Safety and Conduct
KareTribe expects respectful conduct from users, families, support professionals, and team members.
Safety and Emergencies
KareTribe does not currently provide physiotherapy, ICU-level or emergency medical intervention, unsafe patient lifting or shifting, bathing or toilet assistance, heavy physical caregiving, domestic work, or procedures by unqualified staff. In an emergency, users must contact the appropriate emergency service or hospital. KareTribe may help coordinate with family, hospitals, ambulance services, and local contacts when possible.
Future Updates
These terms may evolve as KareTribe adds booking flows, user accounts, admin tools, and service tracking.
